In 2026, China's Spring Festival train tickets officially went on sale on January 19, and the 40-day return home curtain was opened simultaneously. This year, the railway 12306 launched a blockbuster convenience measure-a limited-time free refund service for tickets purchased by mistake. Passengers can pay for tickets within 30 minutes and more than 4 hours before driving. There is no handling fee for online self-service refund and change of tickets, and the right is limited to one order per day. With the functions of waiting for tickets, starting reminders, etc., the discount of differentiated fares in different periods is superimposed, and the discount of EMU with a minimum of 20% can save passengers both worry and money, and the fair ticketing environment is becoming more and more perfect.

For the two major travel groups of migrant workers and college graduates, the railway department has made precise measures to ensure their return. Starting from January 14, 12306 will be a special area for online migrant workers to book tickets. Real-name certified migrant workers can book round-trip tickets from February 2 to March 13. A single account can reserve up to 3 orders for 19 people. Graduates of the 2026 class have added 2 more student discount tickets, with 6 discounts this academic year. Online verification or offline vouchers can be used for qualification. The service mode of special personnel and special policies allows the traveling workers and job-seeking students to set foot on their way home with peace of mind.

In the face of an expected railway passenger flow of 0.539 billion passengers, the 2026 Spring Festival transport capacity will reach a new high. During the peak period of passenger flow, more than 14000 passenger trains were operated in a single day, and the passenger capacity increased by 5.3 year-on-year. The Beijing-Guangzhou, Beijing-Shanghai and other trunk lines opened night high-speed rail, and Beijing, Guangzhou-Shenzhen, Chengdu-Chongqing and other popular directions focused on capacity. At the same time, transportation services are expanding to diversification: Guangzhou-Shenzhen-Hong Kong high-speed rail and international trains such as China-Laos and China-Russia continue to operate to help cross-border travel, public welfare "slow trains" and rural revitalization trains stick to the original intention of facilitating the people, and the newly opened lines and Fuxing EMUs make the journey faster and more comfortable.

This year's Spring Festival, "light travel" service has become the new favorite of tourists. China Railway Express has expanded the service pilot to 111 stations, covering major provincial capitals and municipalities directly under the central government. From 68 yuan, you can make an appointment for "door-to-station" and "station-to-door" luggage delivery. 12306App will place an order with one click. The staff will pick up the pieces at the door, hand over the platform, and deliver the goods to the door within 5 hours after arriving. In addition, the new telephone ticketing service for the elderly over 60 years old, the normalization of detailed services such as wheelchair reception at the station and escort of Red Cross medicine boxes, and the optimization of the whole chain from ticketing to departure have made the Spring Festival travel more warm.

On the speeding train, there is always a warm unexpected encounter. On the train from Haikou to Changchun, the flight attendants took care of the disabled passengers with both arms and coordinated the station to meet them before arriving at the station. On the high-speed railway from Dalian to Shenyang, the staff connected wheelchairs for the postoperative solo passengers and helped them take care of them all the way. The lost backpack returned to Zhao in perfect condition and the timely help of emergency wound treatment. These ordinary moments connect the warm background of the Spring Festival. Railroad people and passengers go in both directions, using responsibility and goodwill to resolve the fatigue of the journey, so that every departure is full of peace of mind and every arrival is full of warmth.