Digital services have permeated every corner of life in China. Scanning codes for access, handling affairs online and booking medical appointments via the internet have become commonplace. Nevertheless, the rapidly advancing digital era has posed challenges for many elderly people. Unfamiliar with smartphone operations and confused by various online functions, they are gradually left behind by convenient digital lifestyles. This genuine digital divide has become a major livelihood issue drawing widespread public attention.

Digital barriers bring plenty of troubles to the elderly in daily travel. Scanning codes for verification is required on public transport and in public venues. Many seniors linger helplessly as they cannot use mobile phones properly. Accustomed to traditional travel modes, they feel at a loss amid new smart regulations, turning simple outings into a struggle.

Such inconveniences are even more noticeable when seeking medical care or handling official business. Most hospitals now adopt online reservations and registration, while government services have also largely moved online. Elderly people who struggle with the internet cannot go through these procedures on their own. It costs them extra time and energy, and may even delay medical treatment or official matters. The digital channels designed for convenience have become obstacles for them.

Over time, some elderly people have been marginalized in the increasingly digitalized society. Online services and smart devices are indispensable for daily shopping, government affairs, social interaction and daily necessities. Unable to keep up with digital trends, they have to rely on their families for help. Their ability to live independently is limited, and they cannot equally enjoy the benefits brought by technological progress — a situation that calls for care from the whole society.

China has taken proactive nationwide actions to bridge the digital divide. Offline service windows are well maintained; staff are stationed in public areas to help with code scanning; communities offer smartphone training courses; and on-site registration remains available in hospitals. A host of thoughtful measures are being implemented to help seniors surmount digital hurdles. Technology is made inclusive for all, so no one gets left behind in the changing times.